May 8, 2021

Branch Manager

2 min read

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Job title: Branch Manager

Company: ICICI Bank

Job description: Branch Manager (BM)

Grade: Manager I/Manager II

Location : Delhi and NCR

Job Role and Responsibilities:

  • Responsible for the administration and efficient daily operation of a full service branch office, including lending, product sales, customer service, and security and safety in accordance with the Banks objectives
  • Enhance and contribute in the growth of the company through Business Development
  • Provision of a superior level of customer relations and promotion of the sales and service culture through coaching, guidance and staff motivation
  • Achieve individual and branch sales goals through new business sales, referrals and retention of account relationship
  • Maintain AOP (Annual Operating Plan) for the financial year i.e. to prepare and track product (liability, assets and fees) wise
  • Weekly/monthly reviews for outbound and as well as for inbound sales
  • Prepare and review monthly activity calendar of outbound activities for BSM/SOs on a weekly basis.
  • Ensure proper on-boarding of all new customers acquired
  • Cross-sell of products (i.e. sales of 3 products per customer within 90 days of account opening) with new and as well as with existing customers
  • Conduct daily morning huddles to discuss daily plan and agenda for employees
  • Track inflow and outflow of reports (like account closures, account opening, Fixed Deposit renewals/closures etc.) and thus, daily business generation
  • Maintain customer relationship through sourcing and on-boarding process
  • Monitor DSR (Daily Sales report) on a regular basis
  • Manage leads through SFA (software used for entering the generated leads)
  • Segment the customer within the catchments of the branch to increase the Journal-Ledger base of the branch
  • Capability building and manpower management
  • Mentor/Guide new joinees as well as existing branch employees
  • Brief employees on their role and expectations from them
  • Provide timely feedback to employees on a regular basis (structured feedback)
  • Conduct workshops and training programs for the employees

Deliverables:

  • Achieve incremental targets for CASA, Fixed Deposits and loans, and achieve fee in terms of Mutual Funds, Gold etc.
  • Maintain a healthy asset and liability book i.e., Journal Ledger growth
  • Customer Service
  • Compliance and Risk Management
  • Branch Profitability
  • Brand Administration

Skills and Competencies:

  • Analytical Skills
  • Good Communication Skills
  • Knowledge and understanding of banking products and service
  • Strong network within and outside the branch
  • Current-Account Knowledge
  • Team handling skills

Educational Qualifications:

  • Graduate & Post Graduate with 6-12 Years work experience

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Other details

Expected salary:

Location: Delhi

Job date: Sat, 06 Feb 2021 08:19:50 GMT
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