May 8, 2021

Business Manager / Head of Project Office

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Job title: Business Manager / Head of Project Office

Company: BNP Paribas

Job description: About BNP Paribas Group:

BNP Paribas is a leading bank in Europe with an international reach. It has a presence in 71 countries, with approximately 199,000 employees. The Group has key positions in its three main activities: Domestic Markets and International Financial Services (whose retail-banking networks and financial services are covered by Retail Banking & Services) and Corporate & Institutional Banking, which serves two client franchises: corporate clients and institutional investors. The Group helps all its clients (individuals, community associations, entrepreneurs, SMEs, corporates and institutional clients) to realise their projects through solutions spanning financing, investment, savings and protection insurance.

About BNP Paribas India Solutions:

Established in 2005, BNP Paribas India Solutions is a wholly owned subsidiary of BNP Paribas SA, a leading bank in Europe with an international reach. With delivery centers located in Bengaluru, Chennai and Mumbai, we are a 24×7 global delivery center. India Solutions services three business lines: Corporate and Institutional Banking, Investment Solutions and Retail Banking for BNP Paribas across the Group. Driving innovation and growth, we are harnessing the potential of over 6000 employees, to provide support and develop best-in-class solutions

About Business line/Function :

Project Office is a centralized, dedicated organisational department reporting into the India Solutions’ CAO providing centralized coordination and analytical support to the ISPL Executive Committee and Heads of Departments. The team comprises of individuals from diverse backgrounds with an array of skills from budget planning and financial analyses to project management, Voice of Customer and Survey Analytics

The team has been evolving to reflect the growth of the India Solutions platform and a key requirement is that of a Business Manager to not only lead and manage the Project Office team and also work closely to help wok on organisational / strategic projects and also manage the transformation within the team.

Job Title:

Business Manager / Head of Project Office




ISPL Project Office



Business Line / Function:

Project Services

Reports to:


Chief Administrative Officer


(if applicable)


Number of Direct Reports:


Directorship / Registration:


Position Purpose

The Business Manager will assist the CAO to maintain robust, transparent reporting and governance controls for the entire team. The incumbent will be expected to build trust-based and strong working relationships with internal clients and onshore sponsors alike. The Business Manager will keep abreast of activities of the entity and ensure that processes and systems are in place. The Business Manager’s primary areas of responsibility will include oversight of the ISPL Project Office team, playing a strategic role in Operational controls and enforcement of the same and senior and executive business management for corporate functions not aligned to a specific job family. The incumbent will also be expected to assist with dashboards, reporting requirements and any ad-hoc initiatives.


Direct Responsibilities

I. ISPL Project Office

1.1 Lead the team to ensure seamless execution of activities.

– Develop a thorough understanding and oversee all activities carried out by the team including Clarity Module Administration and

Resource Management, Invoicing analyses and Budget process management.

– Partner with Performance Management and play a pivotal role in the budget process including Clarity training, Budget toolkit preparation, communication to onshore stakeholders, Budget analyses and senior management presentations.

– Guarantee that timely and accurate invoicing is in place, tied to SLAs and monitor arrears.

– Act as the escalation SPOC for all grievances and concerns raised by internal stakeholders.and onshore clients.

– Coordinates the efforts of the different operational areas to ensure information flow, minimal duplication of efforts, maximum efficiency and cost benefits.

1.2 Team Governance

– Develop utilization/productivity metrics for the team and monitor the same.

– Ensure relevant documents for the processes and department are created, duly validated and updated on regular basis e.g. Standard Operating Procedures (SOPs), Service Level Agreements, Skill Matrices, Business Continuity Plans, etc.

– Create, maintain and report on KPI’s and KRI’s for each activity carried out by the team; analyze trends and call out specific patterns/points of attention.

– Ensure Service Level/Steering Committee review meetings are scheduled and minuted as required, and that there is a thorough follow up of all action items, with full transparency provided in subsequent meetings.

– Ensures that the Head of Department is properly informed, that issues are escalated in a timely manner and that sufficient information is provided to form appropriate judgments.

1.3 People and Team Management

– Ensure team members are undertaking appropriate training as outlined in their respective Training Needs Analyses.

– Ensure that the skills and knowledge within the team are appropriately developed and replicated so as to promote fungibility within the team and also create back-ups in case of attrition.

– Build a strong internal network and trust-based relations with the Executive Committee, Heads of Departments, Key managers and onshore stakeholders/sponsors.

II. Risk & Controls

– Review results/status of the operational controls for the ISPL Project Office in a timely manner to ensure

100% adherence and implementation.

– Liaise with Permanent Control officers on all control gaps identified for the ISPL Project and close gaps in a timely manner.

– Ensure timely reporting of any incidents arising from the team and identification/implementation of remedial action plans.

– Support the management of Inspection Générale (internal audit, IG) missions as well as requests/visits from IG and or external regulators.

– Tracking and closure of all IG and regulator findings and recommendations.

III. Organisational Initiatives: Work with the CAO and CEO to

– Coordinate the PMO for a cross-entity strategic initiative which will include (but not limited to) following-up with stakeholders to ensure timely receipt of materials, tracking and follow-up of action items, preparation of meeting materials, preparation of meeting minutes.

– Plan and facilitate all administrative, financial, and operational activities for the department.

– Plan premises supply/demand and monitor utilization in close coordination with key stakeholders.

– Provide experience and judgment to plan and accomplish goals and ideation to help resolutions.

– Partner with stakeholders on special projects / change management initiatives that may arise from time to time.

– Coordinate the efforts of the different operational areas within ISPL to ensure information flow, minimal duplication of efforts, maximum efficiency and cost benefits.

IV. Other Responsibilities

  • Dashboard creation and management reporting
  • Ad-hoc MIS reporting
  • Aspire for continuous improvement and value creation

Technical & Behavioral Competencies

– Good understanding of banking/financials products and services

– High level of competence with MS Office, especially excel and power point

– Strong English communication Skills

– Strong analytical skills

– Self-motivated and results oriented with an ability to work under pressure

– Pays great attention to detail

– Strong problem solving skills (identify and propose solutions to issues)

– Ability to multi-task

– Influencing skills

Specific Qualifications (if required)

I. Education

– University Graduate with relevant professional qualification.

– Post-Graduation / MBA will be an advantage.

– Any Project Management certifications will be an advantage.

II. Experience

– Has acquired 10+ years’ experience in a similar role, preferably with large complex financial institutions and/or well-known international banking groups

– Has experience in running a PMO for initiatives in a large organisation

– Has an understanding of operational risk.

– Has an understanding of organisational finance and budgets.

– Has worked in cross-functional teams

– Has worked on and presented materials to senior management and senior stakeholders

Skills Referential

Behavioural Skills: (Please select up to 4 skills)

Attention to detail / rigor

Ability to collaborate / Teamwork

Creativity & Innovation / Problem solving

Communication skills – oral & written

Transversal Skills: (Please select up to 5 skills)

Ability to manage a project

Ability to understand, explain and support change

Analytical Ability

Ability to develop and leverage networks

Choose an item.

Education Level:

Master Degree or equivalent

Experience Level:

At least 10 years

Other/Specific Qualifications (if required)

I. Education
– University Graduate with relevant professional qualification.
– Post-Graduation / MBA will be an advantage.
– Any Project Management certifications will be an advantage.

Expected salary:

Location: Mumbai, Maharashtra

Job date: Thu, 29 Apr 2021 07:55:58 GMT
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